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Friendli Suite applies available credits to your usage first. Any usage beyond your credit balance is billed on a pay-as-you-go basis.

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How billing works

  1. Credits are applied to existing usage based on the order of consumption.
  2. Once credits are exhausted, additional usage accrues as a negative balance under pay-as-you-go billing.
  3. Negative balances are invoiced on the 5th of each month.
    • If your negative balance exceeds $50, invoices may be issued earlier based on your billing history.
  4. Credits purchased while you have a negative balance are applied immediately.
Example: If you had a $750 outstanding balance and added $500 in credits, your bill would be reduced to $250, with $0 remaining credits available for new usage.

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Accepted payment methods

  • Credit and debit cards: All major credit and debit cards are accepted, excluding prepaid cards.
  • ACH: Available upon request. Contact us to set up ACH payments.
  • AWS Marketplace: Payments can be made directly through the AWS Marketplace.
Splitting a single charge across multiple payment methods is not currently supported.

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Managing payment methods

One of your registered payment methods must be set as the default payment method.
  • You can add, remove, or change the default payment method within the same type at any time (for example, between two credit cards).
  • You cannot delete the last remaining payment method.
  • Switching the type of the default payment method (for example, from ACH to a credit card, or from AWS Marketplace to ACH) is not supported in self-service. Contact us for assistance.

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Invoices

All previous invoices and current usage can be viewed and downloaded in Team Settings > Billing. You can add your business name or other details to invoices via Stripe’s customer portal, accessible from Team Settings > Billing > Preferences.