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Your account may be suspended for the following reasons:
  1. Postpaid billing issue: A payment for an outstanding balance could not be processed with your default payment method.
  2. Suspicious or abusive activity: If the system detects suspicious usage or abuse, your account may be suspended without prior notice.

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What happens when your account is suspended

When your account is suspended, the following restrictions apply:
  • Serverless Endpoints access is disabled.
  • Dedicated Endpoint creation/restart is blocked.
  • All running dedicated endpoints are terminated.
  • Access to most platform pages is restricted until the outstanding balance is cleared.
  • Uploading or retrieving custom models, datasets, or files is not available.

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Resolving suspension

If your account is suspended due to failed payments:
  1. Go to Team Settings > Billing.
  2. Pay any outstanding invoices.
Once the outstanding balance is cleared, your account access will be restored automatically. If your account suspension appears incorrect, contact support for further assistance.