How billing works
- Credits are applied to your usage first, based on the order of consumption.
- Once your credits are used up, API requests stop until you add more credits, either manually or through Auto Recharge.
Outstanding balances
How an outstanding (negative) balance is handled- Prepaid billing (default): If your balance reaches $0 (or goes slightly negative due to asynchronous billing), API requests stop until you add credits.
- Credits you add are applied to any outstanding balance first.
- Want to use postpaid billing instead? Contact us.
Accepted payment methods
- Credit and debit cards: All major credit and debit cards are accepted, excluding prepaid cards.
- ACH: Available upon request. Contact us to set up ACH payments.
- AWS Marketplace: Payments can be made directly through the AWS Marketplace.
Splitting a single charge across multiple payment methods is not currently supported.
Managing payment methods
One of your registered payment methods must be set as the default payment method.- You can add, remove, or change the default payment method within the same type at any time (for example, between two credit cards).
- You cannot delete the last remaining payment method.
- Switching the type of the default payment method (for example, from ACH to a credit card, or from AWS Marketplace to ACH) is not supported in self-service. Contact us for assistance.